TERMS & CONDITIONS
Please ensure that Warranty Registration Form has been completed and returned.
– 5 Years on the main body of the stove
– 1 Year Warranty on Baffle Plates/Grates/Fuel Retainers
Warranty Does Not Cover
– Stoves using fuel not recommended in the manual
– Fire Bricks
– Fire Rope
– Stoves that have not been fitted in accordance with Building Regulations.
All Issues reported must be accompanied by the following items:
– Warranty, Registration/Receipt (if this has not already been returned to us).
– Make Model, Colour & Finish.
– Photograph of the area with the problem together with photograph of the main body of the stove.
– Name, address & phone number of customer.
– Name & phone number of the qualified fitter.