henleystoves

Warranty Terms and Conditions

Room Heater/ Boiler Stoves
Room Heater Stoves – 5 Year Warranty. *
  • 1 year standard manufacturer’s warranty as in accordance with EU regulations
  • 2 year standard Henley warranty will be added if stove warranty is registered with first 12 months.*
  • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley room heater stove*
Boiler Stoves – 3 Year Warranty*
  • 1 year standard manufacturer’s warranty as in accordance with EU regulations.
  • 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of purchase of your new Henley Boiler Stove*
Stove Fitting / Installation
  • The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building Regulations for the warranty to be valid.
  • If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to retailer where it was purchased from.
  • Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed to avoid poor performance issues.
Warranty Limitations
  • Rope seals, glass seals and cement seals for 1 year
  • Grates & Baffle Plates are guaranteed for 1 year
  • There is no guarantee on glass parts or fire bricks.
  • Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total disintegration of the brick, where you can see metal side of stove.
  • Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking, replacing grate, glass or baffle does not warrant a service call and can be easily done using the instructions in the manual.
  • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.
This warranty is only valid if:
  • The unit has been installed in accordance with the latest building regulations by a suitable qualified person.
  • The chimney which services the stove is in accordance with the latest building regulations.
  • All installation instructions in the manual have been followed.
  • The stove is operated as described in the manual.
  • The stove is only used to burn fuel as described in the manual.
  • Any stove installed must have a rain cap fitted to the top of the chimney.
  • The warranty is given only to the original consumer/purchaser and is non transferable.
This Warranty Does Not Cover:
  • Damage resulting from the use of fuel not recommended in the manual
  • Where a crack appears on top of stove, resulting from a layer of pipework placed all the way to ceiling with no twin-wall adapter or joist support to carry the weight of these pipes.
  • Parts which are damaged by external causes such as unadopted chimneys, thunderstorms. dampness., faulty plumbing, faulty fuel, and mistreatment.
  • Any nuts or bolts of handles that become loose due to use or mistreatment
  • Body paint peeling / Enamel Cracking due to stove being over-fired
  • Breakage of glass
  • If the appliance is not serviced on a yearly basis according to full terms & conditions 
  • Rust on cast iron parts unless reported prior to installation. 
  • Aesthetic damage, rust or missing parts on units purchased off display.

 

Electric – 2 Year Warranty

  • 1 year standard manufacturers warranty as in accordance with EU regulations.
  • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Electric stove.
Warranty Limitations
  • Removal of the moulded plug attached to the appliance voids any warranty on electrical appliances.
  • Electrical Appliances cannot be opened by an unqualified technician .
  • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.

Product Recall Notification:

If your product is registered you will automatically be contacted with applicable safety notifications, or in the unlikely event of a product recall.

 

Bio Ethanol Stoves – 2 Year Warranty*

  • 1 year standard manufacturers warranty as in accordance with EU regulations.*
  • 1 year extended Henley warranty will be added if stove warranty is registered online within the first 28 days of the purchase of your new Henley Bio Ethanol Stove.*
Warranty Limitations/Notes
  • Reservoir containers can only be filled with either gel fuel or bio-ethanol, please do not exceed ¾ parts of each burner capacity.
  • Spilled gel must be removed with an absorbent tissue and cleaned with water to prevent ignition outside the burner reservoir.
  • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.

 

Caution! Never pour fuel into the burning flame.

Caution! Allow the burner to cool down for a minimum of 5 minutes before refilling.

Caution! Never extinguish the flames with water.

Woodpellet Stoves 2 Year Warranty*

*

  • 1 year standard manufacturers warranty as in accordance with EU Regulations.
  • 1 year extended Henley warranty will be added if the stove warranty is registered online within the first 3 months of purchase and runs from the date of first start-up performed within 20 days of purchase by personnel certified and trained installer and the installation is as per technical drawings pages of the manual.*
Warranty Limitations
  • Appliances plug lead cannot be cut or altered as this voids warranty.
  • The electrical igniter is not warranty covered if damaged by a power surge due to lighting or any other source.
  • The appliance must be installed as outlined in its manual and on our website. Special note to the cleaning access door on the pipe directly behind the pellet stove internally in the room.
  • The warranty does not cover faults resulting from negligence, lack of care, incompetent use or repairs carried out by non-authorized third parties.
  • The warranty does not cover work to modify parameters or chimney flue.
  • This appliance must be earthed and routine maintenance is performed regularly by a qualified technician.
  • Certified wood pellets should only be used in appliance as uncertified can cause damage internally and blackening of the glass due to glue /chemicals within the pellet.
  • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.

 

Outdoor BBQ/Oven

  • 1 year standard manufacturers warranty as in accordance with EU regulations.
Warranty Limitations
  • Appliances should only be used in accordance with their manual guidelines.
  • Outside weathering or improper use is not covered by warranty
  • Appliances should only be used with the recommended fuel sources as outlined in its manual.
  • Change of mind is not a valid reason for return, if agreed, item must be returned in original packaging as received and inspected fully by our in-house technicians and restocking fee may be applied.